The last thing you want is for good tenants to leave your property. But if you don't have an easy way for them to pay rent or reach you, they may look elsewhere. That's where using a tenant portal can be a game changer.
Keep reading to learn about the benefits of online portals for Blacksburg, VA owners and tenants!
Make Communication Easier
A strong tenant communication system is essential when you're trying to maintain occupancy. After all, tenants may need to get ahold of you, and you might need to reach them quickly. An online portal allows you to:
- Remind tenants about lease renewals
- Notify tenants of construction issues or news
- Provide faster responses to tenant inquiries
Tenants can use the portal to ask you questions if they're unable to reach you in person. And when you're hoping to secure your best tenants for another lease term, you can initiate the conversation and avoid vacancies.
Offer Online Rent Payment
When it comes to appealing tenant portal features in Blacksburg, the ability to make rent payments online is a big one. Online payment methods offer a level of convenience that can help your approach to property management stand out above others.
Tenants may be working during normal business hours. As such, dropping off a physical rent payment in person may require making scheduling adjustments. And some tenants may find delivering a check to a drop box physically cumbersome.
Track Maintenance Requests
Inevitably, tenants will need help with maintenance. They may encounter clogged drains or need fresh carpet. Using a portal allows:
- Tenants to submit maintenance requests
- Managers to reach out to appropriate contractors
- Mangers to update tenants with progress
Tenants will appreciate the timely updates that a portal enables. They'll save time by being able to submit the request at any time of day. You'll be able to have records of requests and look for rental maintenance trends, as well.
Improve Time Management
Using property management tools like an online portal can save you valuable time. Instead of waiting to get ahold of residents or tallying up costs manually, you'll have a system to do the work for you. That frees you up to:
- Focus on marketing your property
- Pursue other property acquisitions
- Reduce administrative costs
With a tenant portal, you may not need to hire additional personnel to staff an office. You'll gain the time to focus on expanding your investments.
Access Financial Records
Tenant portals provide significant Blacksburg property solutions from an accounting standpoint, as well. You can use portals to track invoices and create financial reports.
You can review those reports on a quarterly basis to assess your income and identify areas to make changes. You'll also be able to set reminders for routine maintenance needs or other critical meetings to keep your finances in order.
Use a Tenant Portal
A tenant portal can make rent payments and communication easier. You'll be able to track financial documents and evaluate data related to your property. You'll also be able to track and follow up on maintenance requests.
At PMI Commonwealth, our experienced team can make property management easier. We can help with anything from accounting to marketing to help you get the best return on your investment. Contact us today to learn more!
